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Terms & Conditions

Order Policy

  • After you submit your order, you will receive a confirmation that your order was placed and is being processed. Your order will be shipped no more than 2-5 business days after the payment has been approved.
  • All products are priced in Canadian dollars. Basilur Tea Canada accepts Visa, MasterCard or Paypal transactions for orders placed online. If ordering from outside of Canada, your order will be processed in Canadian dollars with the daily exchange rate being applied. The product price does not include shipping as shipping costs will be calculated separately.
  • We do not charge sales tax on tea as it is a food/beverage product but you will incur sales tax on goods such as gift items and tea ware.

  • For orders destined for addresses outside of Canada you will not be charged sales tax, however, you may be liable for import costs if ordering outside of Canada or within Canada with a third party destination outside of Canada.
  • When ordering, Customer is responsible for providing the correct information including shipping address. Basilur Tea Canada will be indemnified against any loss or damage of goods due to Customer’s providing wrong information.

Privacy policy

  • Basilur Tea Canada is committed to customer satisfaction with regards to information collection. We respect your trust in Basilur Tea Canada and we will be ethical about how we use the information that we may collect.

  • Basilur Tea Canada does not sell, loan, lease or trade your personal information to any third party. However, our full cooperation will be exercised should a circumstance arise where we are required by law to release information about a customer.
  • Basilur Tea Canada collects and saves mailing addresses during the order process to keep you updated with our latest products, services, promotions, etc. If you wish to be removed from our mailing list, please email or simply click the ‘unsubscribe’ button. In addition, we collect phone numbers during the order process strictly for the purpose of contacting you should a problem arise with your order.
  • Basilur Tea Canada reserves the right to change, modify, add or remove elements of our Privacy Policy at any time without prior notice. If major policy changes will be made, we will inform our customers via email. We encourage our customers to periodically review our Privacy Policy for any changes. This version was updated on June 01, 2013.

If you have any questions or concerns about our privacy policy, please contact us at

Shipping Policiy

  • Basilur Tea Canada offers FedEx, Canpar Ground shipping. Orders take up to X business days to arrive.
  • However, orders being shipped to a postal code categorized as an outer delivery area will take up to 10 -12 business days to arrive.

Shipping rates vary depending on the weight of the order and the destination.

Return Policy

  • Basilur Tea Canada accepts returns that are requested no more than 7 days after the order has been delivered to Customer. Returns requested after this grace period is subject to the discretion of Basilur Tea Canada. For authorized return, Customer will have to incur the shipping charges. Unauthorized returns will be refused. Products must be intact when returned.
  • In case of receipt of damaged goods to Customer, you may be required to submit a photograph. In case order has been delivered to a wrong address due to Customer’s providing incorrect information, customer will be charged a restocking handling fee.
  • Returns can be requested on your account.

Payment Policy

Basilur Tea Canada accepts PayPal, Visa, or MasterCard as methods of payment.